FAQ and errors

Common questions first, then the messages the wallet can show.

Questions

Do I need to download anything to claim my name?: No. You can claim a name right in the browser web wallet with Sign in with X. Heavy is only for running a node. How to claim
I am on a Mac or a phone. Can I claim?: Yes, in the web wallet. There is no Mac build of Heavy yet; Heavy runs on Windows and Linux.
How do I know my claim is done?: The wallet shows You're claimed: and your name. If it says Not claimed yet, press Claim and wait for it to confirm.
My blue check is pending. Am I in the draw?: Not yet. A pending blue check keeps your node out of the draw until it clears. Claiming does not need one.
Windows blocked the Heavy download.: On the SmartScreen box, click More info, then Run anyway. Extract All before you open it. Work PCs may block it.
Is there mining?: No. Blocks come from a one-minute lottery among signed-in X Verified desktop nodes.
Does the web wallet enter the lottery?: No. Only the Heavy desktop app, open and signed in with an X Verified account. The lottery
Do I need a blue check to use XFER?: No. Anyone can send, receive, claim a name and make tokens. The blue check only matters for the lottery.
Which desktop wallet?: Heavy 1.0.27 is the only desktop wallet offered. Heavy has a tree menu, Market, and Rewards → Lottery share. Install Heavy on Windows from the home page: download the zip, Extract All, open X Coin Wallet, sign in with X, leave it open. You can claim a name right in the browser web wallet with Sign in with X, no download needed. Heavy is only for running a node, which is what enters the lottery draw.
Can you recover my wallet?: No. Only your 12 words can. Nobody else has them.
Why do I need XFER to send a token?: Every send pays a small network fee in XFER, even when the thing you send is a token.
Why can't I spend my lottery win yet?: A win must wait 100 blocks, about 100 minutes, before it can be spent.
Why was my buy refused for the 15% cap?: One buy from the curve can take at most 15% of the tokens it still holds. Lower the amount, or split it.
Why can't I cancel my order yet?: Book orders can be cancelled 2 minutes after you place them.
Is X Coin decentralized?: Partly. Every node checks every block, but one seed node signs blocks today. Decentralization
Is this X or X Corp?: No. XFERCHAIN uses Sign in with X but is not affiliated with X Corp.
Where do pool rewards come from?: Pool rewards come from 0.20% of each trade while the pool has stakers, plus anything the creator adds with Fund pool or an airdrop. The trading fee share has been live since Oct 18, 2026 at 6:33 PM ET. Trades before that are not paid back into pools. Pools.
What is a pool airdrop?: XFER the listing creator sends to the pool's stakers. It is shared one slice per block to whoever is staked at that block. It waits while nobody is staking. It is final and cannot be refunded. A 1 of 1 or NFT has no pool, so it cannot have one. Pools.
How can I trade on Launch?: Buy or sell at the listing's price right away, or place an order at your own price and wait for someone to fill it. You sign every trade in your own wallet. Order book.
What does Launched into Space mean?: A listing launches into space once 80% of its listed tokens have sold. After that, new buys come from the order book. Holders can still sell back to the listing's reserve or on the order book.
Can my staked tokens be sold, or used for the graduation ask?: Staked tokens are never sold. Buys, sells and the graduation ask use Launch's own listing tokens and reserve, not the staking pool. Withdrawing gives back the same number of tokens you staked.
How long is a pool deposit locked?: Each deposit locks for 7 days from its own block time. A later deposit locks only the new amount. There is no early exit.
Which listings have a pool?: Every fungible listing has a pool. A 1 of 1 or NFT has no pool, so the platform keeps the full 0.60%.
What is the network fee wallet?: Pool payout network fees are paid by Xm5KFRKjUN233pEhenCivE9RJo8kWVGs1y. Donations are voluntary. They only pay network fees. A donation is not a reward or investment. Network fees and Pools.

When something fails

The asset amounts did not balance: The asset amounts did not balance. Nothing was sent.
The last send is still confirming: The last send is still confirming. Wait, then try again.
You need XFER for the fee: You need a small amount of XFER in this vault to pay the network fee.
That @handle has no wallet yet: That @handle doesn't have an XFER vault yet.
That @handle changed wallets: That @handle now points at a different vault. Check the address and try again.
The last trade is still confirming: The last trade is still confirming. Wait, then try again. Nothing was charged.
Clear history: Clear your history from this vault view? Your balances and on-chain records are not affected.

Example

Example: Read the exact line

Example: the wallet says you need XFER for the fee. That means the token send is fine and the coin balance is not. Adding a little XFER fixes that message. A different message, such as an unbalanced asset, is a different problem.

Common mistakes

Matching your screen to a nearby question instead of the exact sentence the wallet showed.

FAQ

Where are pool and referral questions?: Pools and Referrals.
Where is how to get more XFER?: How to get more XFER.

The wiki explains how the software works. It is not legal, tax, securities or financial advice. Rules differ by country and change over time. Nothing here is a promise that XFER or any token will have value. Terms of Use.